Terms of Service & Disclaimer

Last updated: July 14, 2026

1.Who we are

The Park Concierge ("we," "us," or "I") is a trip-planning service that helps you plan national park and outdoor trips — including itineraries, timing, and guidance on permits and reservations. The Park Concierge is operated by The Park Concierge LLC, based in Texas.

We are an independent trip-planning service. We are not a licensed travel agency, tour operator, or government agency, and we are not affiliated with the National Park Service, Recreation.gov, or any park authority.

2.What you're buying

Base service: a custom, day-by-day itinerary for a single national park, at the price shown at checkout. This includes our research and recommendations on what permits and reservations to book and when to book them, along with dining recommendations and reservation guidance where they meaningfully improve the trip — but you are responsible for actually booking and paying for them yourself. Multi-park or multi-stop trips are not currently supported.

3.Delivery and turnaround

After you pay, you'll complete an intake form with your trip details. Every trip begins with a preliminary trip brief: we send you a brief by email to review and approve before we build your final itinerary.

Once you approve your trip brief, we deliver your final itinerary by email within 72 hours of your approval.

If you request a revision (see Section 6), a separate window applies: we deliver your revised itinerary within 72 hours of receiving your revision request.

Date and plan changes. If your trip dates or plans change, notify us within 24 hours of submitting your intake form and we will update your itinerary at no added cost. After 24 hours, a date change requires us to re-run our full verification process for your new dates and is treated as a new order — you will need to submit a new payment at the then-current price to begin that process.

Neither 72-hour window includes time spent waiting on you — for example, if your intake form is incomplete, if we need to ask you follow-up questions, or if we are awaiting your trip brief approval or your revision request. A window begins only once you have given us what we need to proceed — your approval of the trip brief, or a clear and complete revision request. We are not responsible for delays caused by incomplete information or delayed responses from you.

4.Permits, reservations, and availability — important

We do not guarantee that any permit, reservation, campsite, or entry will be available or obtained. Availability changes constantly and is controlled by third parties (Recreation.gov, parks, vendors), not by us.

Lottery-based permits (such as Half Dome, Angels Landing, The Wave, and similar) are awarded by chance. We provide information on how and when to apply — you are responsible for submitting your own applications. We cannot influence or guarantee the outcome.

Our service is to tell you what to book and when — not to book it for you, and not to guarantee a result.

5.Accuracy of information and the Accuracy Guarantee

We research and verify details (hours, permit windows, drive times, closures, and posted National Park Service alerts) to the best of our ability at the time your itinerary is delivered. However, conditions change — weather, closures, road and trail conditions, hours, and availability can all change after delivery. You are responsible for reconfirming critical details (especially permits, closures, and weather) close to and during your trip. We are not liable for changes outside our control.

6.Revisions

Your purchase includes one round of revisions to your delivered itinerary, covering adjustments to content within your existing trip brief (such as pacing, priorities, or recommendations). To request your revision, reply to your itinerary delivery email with your requested changes. Additional revisions may be available for an added fee.

A change to your trip dates or destination is not a revision and is instead governed by the date and plan change policy in Section 3, since it requires us to re-run our verification process rather than adjust existing content.

7.Payment and refunds

Payment is due upfront and is processed securely through Stripe. All sales are final, except as expressly provided under the Accuracy Guarantee in Section 5.

The Park Concierge provides a custom research and planning service, not a physical product. The moment you complete your payment and submit your trip details through our intake form, research and planning work begins on your specific trip — including verifying live permit windows, current closures, crowd timing, and reservation availability for your exact dates, park, and group. This work is performed exclusively for you and has no resale value to us or anyone else.

Because this service is custom, time-sensitive, and begins immediately upon your intake form submission, refunds are not offered once your intake form has been submitted — except as expressly provided under the Accuracy Guarantee in Section 5 — regardless of whether your plans change, your trip is cancelled, conditions at the park change after delivery, or you are otherwise unsatisfied with the recommendations.

If you have completed payment but have not yet submitted your intake form, contact us at hello@theparkconcierge.com within 24 hours of purchase. We will review your request at our sole discretion. We do not guarantee a refund in this situation.

8.Your information

We collect the information you provide through our intake form (such as your name, contact details, and trip preferences) solely to research and prepare your itinerary. As part of our research, we may process your trip details through third-party AI research tools. Payment is processed by Stripe, and we do not store your full card details. We do not sell your personal information. For full details on how we handle your data, see our Privacy Policy.

9.Your responsibility and assumption of risk

Outdoor activities — hiking, driving, camping, and visiting national parks — involve inherent risks, including injury or worse. You are solely responsible for your own safety, decisions, and well-being during your trip. Our itineraries are suggestions and planning tools; you are responsible for assessing your own fitness, the conditions, and whether any activity is safe for you and your party. You travel at your own risk.

10.Limitation of liability

To the fullest extent allowed by law, The Park Concierge is not liable for any loss, cost, injury, damage, or disappointment arising from your trip or your use of our service — including but not limited to missed permits or reservations, sold-out availability, closures, weather, third-party errors, travel costs, or changes to your plans. Our total liability for any claim is limited to the amount you paid us for the service.

11.Not professional advice

Our itineraries and recommendations are for general planning purposes and are not legal, medical, financial, or professional safety advice.

12.Changes to these terms

We may update these terms from time to time. The version posted on our site at the time of your purchase applies to your order.

13.Governing law

These terms are governed by the laws of the State of Texas, without regard to conflict-of-law rules.

14.Contact

Questions? Contact us at hello@theparkconcierge.com.

By purchasing, you acknowledge that you have read and agree to these terms.